Best Live Chat Software: 10 AI-Powered Solutions for 2025

Live chat software is an effective solution to provide immediate customer assistance and handle real-time queries.

We tested dozens of tools and created a helpful list of the best live chat software for customer support – Chatsimple.ai, Customgpt.ai, and Social Intents.

Pick the right tool to support your customer needs at Bot Sonic.

The 5 best live chat software for website

• Chatsimple.ai for inbound sales and support
• Customgpt.ai for custom GPTs from your content
• SocialIntents.com for Microsoft Teams, Slack and Zoom
• LiveChat.com for a full-featured customer service
• Chatbase.co for handling customer support & lead generation

Live chat software improves customer support for your website and e-commerce business.

10 AI-powered live chat solution for website support in 2025

Discover key features, benefits, pricing and how to use the top tool for your customer support strategy.

1. Chatsimple.ai

Chatsimple.ai is an AI-powered chatbot designed to enhance live chat support for businesses.

It offers a range of features that can significantly improve customer interaction and support efficiency.

Here are the key features and benefits of Chatsimple:

• 24/7 Support: Chatsimple provides round-the-clock customer support, ensuring that your customers can get help anytime, even when your team is offline.
• Multi-language Support: It can autodetect and support over 175 languages, allowing you to communicate with a global audience effectively.
• Automation: The AI chatbot can handle lead generation, qualification, and conversion automatically, helping to streamline your sales process.
• Integration: Chatsimple can be easily connected to popular tools like Hubspot, Facebook, WhatsApp, and Instagram, allowing you to serve customers on their preferred platforms.
• Scalability: As your business grows, Chatsimple scales with it without incurring high costs.
• Human-like Interaction: The chatbot provides human-like responses, making customers feel welcome and understood.

Pricing:

Chatsimple.AI offers four main pricing plans: Free ($0), Pro ($79), Business ($479), and Enterprise (Custom pricing).

For pricing details, you can visit our Chatsimple pricing guide.

How Businesses Can Use Chatsimple.ai for Live Support:

Businesses can use Chatsimple AI for live support by integrating it into their customer service strategy to handle routine inquiries, guide customers, and even upsell or cross-sell products.

This improves customer satisfaction and frees up human agents to focus on more complex issues.

Try Chatsimple.ai For Free

2. Customgpt.ai

CustomGPT.ai is an AI-powered platform designed to create custom chatbots tailored to your business needs.

It leverages your business content to provide personalized, accurate, and efficient responses, making it an excellent tool for live chat support.

Learn how this live chat software can help your customer support.

Key Features for CusomGPT Live Chat Support:

• Custom Chatbots: Built using ChatGPT-4 technology, these chatbots are trained on your business content, including websites, helpdesks, knowledge bases, and more.
• Multi-Language Support: Supports over 90 languages, ensuring global accessibility.
• Real-Time Responses: Provides instant, natural, and conversational responses, eliminating waiting times for customers.
• Brand Voice Customization: Aligns responses with your brand’s tone and style for consistent communication.
• Integration Options: Easily integrates with websites via embed and live chat widgets, enabling seamless interaction with visitors.
• Scalability: Handles high volumes of inquiries efficiently, even during peak times, using a multi-queue system.
• Security Features: Includes SSL encryption, anti-hallucination measures, and GDPR compliance for secure interactions.

Benefits of CustomGPT AI:

• Enhanced Customer Experience: Provides accurate, timely, and personalized responses, improving satisfaction and engagement.
• Cost Efficiency: Reduces the need for additional human agents by automating repetitive tasks, and cutting operational costs.
• Increased Sales: Engages leads with instant answers, personalized recommendations, and seamless conversations, driving revenue growth.
• 24/7 Availability: Ensures round-the-clock support, improving accessibility and reliability for customers.

Pricing:

CustomGPT.ai offers three main pricing tiers — Standard ($99), Premium ($499), and Enterprise (Custom pricing) — with monthly and annual billing options.

Each plan is designed to scale with your business needs. For detailed pricing, check our guide on CustomGPT Pricing.

How Businesses Can Use CustomGPT.ai for Live Support:

1. Embed on Website: Integrate the chatbot as a widget or live chat option on your website to interact with visitors in real time.
2. Train on Business Content: Use your helpdesk, knowledge base, or other resources to train the chatbot, ensuring it provides accurate and relevant responses.
3. Personalize Responses: Customize the chatbot’s tone, language, and appearance to reflect your brand’s identity.
4. Automate FAQs: Automate responses to frequently asked questions, freeing up human agents for more complex tasks.
5. Scalable Support: Handle high volumes of inquiries during peak times without compromising response quality or speed.

Would you like to explore how CustomGPT.ai can be tailored to your customer support needs?

Start a 7-day free trial to see how CustomGPT can reduce costs for live chat support.

3. Social Intents

Social Intents is a platform designed to enhance live chat support for businesses.

It offers a variety of features to improve customer service, increase sales, and capture leads.

Key Features of Social Intents:

• Integration with Microsoft Teams and Slack: Chat with customers directly from these platforms without needing to learn new tools.
• Customizable Chat Widget: Adjust colors, styles, and text to fit your brand.
• Unlimited Agents: No per-agent fees, allowing your team to grow without additional costs.
• Auto-Translation: Communicate with customers in their preferred language with real-time translation.
• Proactive Engagement Tools: Use chat invitations and conversion pop-ups to engage visitors.
• AI Chatbots: Utilize AI-powered chatbots to handle routine interactions and improve efficiency.

Benefits:

1. Real-Time Support: Provide immediate assistance to customers, enhancing their experience and satisfaction.
2. Lead Generation: Capture valuable customer information through customizable pre-sales forms.
3. Scalability: Supports unlimited agents and multiple websites, making it suitable for growing businesses.
4. Cost-Effective: Flexible pricing without per-agent fees.

Pricing:

Social Intents offers scalable plans with a 14-day free trial to explore features without commitment.

Social Intents offers four affordable pricing plans: Starter ($49), Basic ($79), Pro ($132), and Business ($265).

Pricing details can be found on their website and you can also check our guide on Social Intents pricing.

How Businesses Can Use Social Intents:

Businesses can use Social Intents to offer real-time chat support on their website, integrate with existing communication tools, and customize the chat experience to align with their brand.

This helps build customer trust, improve service efficiency, and drive sales.

For more information or to start a free trial, visit Social Intents Sign Up.

4. LiveChat

LiveChat is a leading live chat software designed to help businesses provide real-time support to their customers.

It offers a range of features and benefits that can enhance customer service and improve business efficiency.

Key features and benefits of LiveChat:

• Real-time Communication: LiveChat enables businesses to communicate with customers instantly, reducing wait times and improving customer satisfaction.
• Multi-Platform Support: LiveChat can be integrated into websites, mobile apps, and in-store kiosks, providing multi-chat support across various platforms.
• Proactive Engagement: Businesses can initiate conversations with visitors to offer assistance, boosting customer engagement and trust.
• Advanced Analytics: LiveChat provides detailed analytics on customer behavior and preferences, helping businesses refine their strategies.
• Customizable Chatbots: LiveChat supports customizable chatbots that can handle common queries, saving agents time and effort.
• Agent Grouping: This feature allows for efficient management of support teams, enabling better organization and quicker response times.
• Integration Capabilities: LiveChat integrates with enterprise-grade tools like Salesforce and Shopify, enhancing its functionality and scalability.
• Cost-Effective: By handling multiple chats simultaneously and reducing phone support needs, LiveChat can lower operational costs for businesses.

Pricing:

LiveChat offers different pricing plans to cater to various business needs. This tool offers flexible pricing options that scale with the business’s requirements, from small startups to large enterprises.

Businesses can use LiveChat for live support in several ways:

• Customer Service: Agents can use LiveChat to handle customer inquiries and resolve issues in real-time, improving customer satisfaction.
• Marketing: LiveChat can be used to engage visitors and convert them into customers by providing immediate assistance and addressing their concerns.
• Analytics: Businesses can leverage LiveChat’s analytics tools to gain insights into customer behavior and preferences, which can inform marketing and customer service strategies.
• Proactive Support: By initiating conversations with visitors, businesses can offer assistance proactively, enhancing customer engagement and trust.

These features and benefits make LiveChat a valuable tool for businesses looking to enhance their live chat support capabilities.

Try LiveChat For Your Business

5. Chatbase AI

Chatbase is an AI chatbot builder that allows businesses to create AI chatbots tailored to their specific needs.

It specializes in training a language model on your specific data, enabling you to integrate a chat widget into your website or interact with it via an API.

Here’s how it can help with live chat support:

Key Features of Chatbase:

1. Customizable Chatbots: Train the chatbot on your own data, ensuring it can answer questions related to your business or content.
2. AI Actions: Turn your chatbot into an AI Agent that can perform actions like booking appointments or tracking shipments by calling APIs.
3. Integration: Easily integrate with platforms like Slack to enhance team communication and productivity.
4. Data Handling: Upload documents or add links to your website to create a knowledge base for the chatbot.

Benefits of Chatbase:

• 24/7 Availability: Provide round-the-clock support to customers without the need for human intervention.
• Cost-Effective: Reduce the need for a large customer support team, saving on labor costs.
• Scalability: Easily handle multiple customer interactions simultaneously.
• Consistency: Deliver consistent responses and information to customers.

Pricing:

Chatbase offers four scalable pricing plans: Free ($0), Hobby (19), Standard ($99), and Unlimited ($399).

For detailed pricing, you may want to check out our guide to Chatbase pricing.

How Businesses Can Use Chatbase AI for Live Support:

• Customer Support: Automate responses to frequently asked questions, reducing the workload on human agents.
• Lead Generation: Engage with website visitors and capture their information for follow-up.
• E-commerce Assistance: Help customers with product recommendations, order tracking, and other inquiries.
• Knowledge Base: Provide instant access to information and resources, improving customer satisfaction.

By integrating Chatbase AI into your business, you can enhance customer experience, streamline operations, and improve efficiency.

Start Using Chatbase With Free Plan

6. Use Response

UseResponse is a comprehensive toolset for managing customer interactions across multiple platforms.

It supports WhatsApp, Viber, Messenger, Instagram, WeChat, and Telegram.

Users can share screenshots of issues, and agents can be manually assigned to handle specific queries.

There’s also an option to accept or reject certain responses.

With UseResponse, you can support customers even when your agents are unavailable by using a chatbot that fetches answers from a knowledge base and captures lead information.

The software includes a satisfaction rating feature to monitor agent performance and protect against spam messages.

Key Benefits of UseResponse:

• Business Hours & OOO Replies: Set up working hours and out-of-office replies to handle user queries efficiently.
• REST API Integration: Create custom integrations using the provided API.
• Device Compatibility: UseResponse can be integrated with any device.
• Personalized Branding: Customize the chat interface to match your brand.
• Chat History: Revisit previous chats easily.
• Canned Responses: Display answers to frequently asked questions.

Pricing:

Enterprise Cloud Support Suite: $49 per agent per month (billed annually). On-Premise Support Solution: $80 per agent per month (billed annually).

7. Help Crunch

HelpCrunch lets you easily integrate live chat support into your website or app.

It offers multi-channel support, allowing you to handle customer queries directly from the HelpCrunch dashboard without switching apps.

If you have a large user base but few agents, you can use a self-service option with a built-in knowledge base for frequently asked questions. 

Customize HelpCrunch to match your brand. Implement a chatbot with custom workflows to answer customer questions when agents are unavailable.

Capture user attention with popups and built-in marketing features like email marketing.

Key Benefits of HelpCrunch:

• CSAT Survey: Measure customer satisfaction.
• Shared Inbox: Team members can collaborate to help users.
• Slack Integration: Connect with Slack for better team communication.
• Knowledge Base Integration: Provide answers to common questions.
• Multi-Channel Support: Handle queries from multiple platforms.

Pricing:

Basic: $12 per month for 1 team member. Pro: $20 per month for 1 team member. and Unlimited: $495 per month for unlimited team members.

8. Intercom

Intercom is a well-known tool for customer engagement. Using its SDK, you can integrate Intercom into your app or website.

Provide customer support based on user segments, giving priority to premium users. Tag users with appropriate labels to manage queries efficiently.

Key Benefits of Intercom:

• Chatbot for Self-Service: Automate responses with canned replies.
• Customer Satisfaction Surveys: Collect feedback easily.
• Slack Integration: Connect with Slack for better collaboration.
• Custom Events and Triggers: Activate chat widgets based on user actions.
• Knowledge Base Integration: Provide quick answers to common questions.
• Team Collaboration: Work together to resolve issues.
• Ticketing and Routing: Organize and prioritize queries.
• SLA Reports and Rules: Monitor and manage service levels.

Pricing:

Essential: $39 per seat per month, billed annually. Advanced: $99 per seat per month, billed annually. and Expert: $139 per seat per month, billed annually.

9. Zendesk

Zendesk is a popular choice for customer support, used by businesses of all sizes.

Integrate Zendesk on your website using its web widget. Provide multi-lingual chat support for a diverse customer base.

Key Benefits of Zendesk:

• Slack Integration: Connect with Slack for better collaboration.
• Ticketing and Routing: Manage and prioritize queries efficiently.
• Canned Responses: Provide quick answers to common questions.
• Multi-Channel Support: Track progress over email, SMS, and live chat.
• Automation Workflows: Streamline processes and save time.
• Team Collaboration: Work together to resolve issues.

Pricing:

Support Team: $19 per month per agent, billed annually. Support Professional: $55 per month per agent, billed annually. Support Enterprise: $115 per month per agent, billed annually. Suite Team: $55 per month, billed annually. Suite Growth: $89 per month, billed annually. Suite Professional: $115 per month, billed annually. and Suite Enterprise: Customized pricing.

10. Freshdesk by Freshworks

Freshdesk is part of Freshworks, offering solutions for customer support. Popular brands like Dunzo, MakeMyTrip, and Travix use Freshdesk tools.

Key Benefits of Freshdesk:

• Multi-Channel Support: Handle queries from various platforms.
• Slack Integration: Connect with Slack for better collaboration.
• Automated Bots: Provide self-service options.
• Knowledge Base Integration: Provide quick answers to common questions.
• Canned Responses: Quick replies to frequently asked questions.
• Ticketing and Routing: Organize and prioritize queries.
• Live Translation: Real-time chat translation.
• Team Collaboration: Work together to resolve issues.
• CSAT Surveys and Reports: Measure customer satisfaction.
• SLA Management: Monitor and manage service levels.

Pricing:

Free: $0 per month for up to 10 agents. Growth: $12 per month per agent, billed annually. Pro: $35 per month per agent, billed annually. and Enterprise: $60 per month per agent, billed annually.

The combination of social media’s influence and advancements in AI has reshaped customer expectations.

Authenticity and transparency are now more important than ever.

As businesses adapt to these changes, chat-based support becomes essential for meeting customer needs.

Embrace Chat-Oriented Live Chat Support with Advanced AI Tools

ChatSimple.ai, CustomGPT.ai, LiveChat, Chatbase, Tawk.to, and Zendesk are powerful tools that empower businesses to deliver personalized, conversational support.

These tools help brands connect with customers more authentically across digital channels.

Benefits of Chat-Oriented Live Chat Support:

• Real-Time Assistance: Quickly resolve customer queries.
• Personalized Interaction: Customize responses based on customer data.
• Multi-Channel Support: Engage with customers on their preferred platforms.
• Automation & AI: Use chatbots and AI to handle routine inquiries.
• Customer Satisfaction: Gather feedback to improve services.

Key AI Tools to Consider:

• Chatsimple.ai: Personalized, conversational live chat support for all business sizes.
• Customgpt.ai: Customizable live chat with GPT-powered features.
• LiveChat: Segment users and provide tailored support.
• Zendesk: Multi-lingual support with extensive integration options.
• Tawk.to: Easy setup with free plan and mobile app support.

By leveraging these advanced tools and AI agents, businesses can stay ahead in the evolving landscape and provide the high-quality support customers expect.

The future of customer engagement is here, and it’s live chat-based.